Here is a clean, compliant, and professional Shipping Policy template tailored for an e-commerce store operating in India. It includes the mandatory details that payment gateways like PayU look for during compliance reviews.

Shipping Policy

Thank you for visiting and shopping at Tree Works. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or public holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

 

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 5–7 business days

• Express Shipping: 2–4 business days

Note: Delivery delays can occasionally occur due to unforeseen logistics or weather conditions.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email and/or SMS once your order has shipped, containing your tracking number(s). The tracking number will become active within 24 hours.

4. Cash on Delivery (COD)

We offer Cash on Delivery for eligible pincodes across India. Please ensure you are available to receive the package and make the cash payment at the time of delivery.

5. Damages & Issues

Tree Works is liable for any products damaged or lost during transit. If you received your order damaged, please contact our support team within 48 hours of delivery at contact@treeworklabs.com with images of the damaged product and packaging to initiate a replacement or refund.

6. International Shipping Policy

We currently only ship to addresses within India. We do not ship internationally at this time.